Digital Doctor Telemedicine is:

  • A 24/7 medical doctor telephone and video support service provided free in multiple languages to all GuardMe policy holders insureds.
  • Suitable for simple medical queries and instant support.
  • Convenient for issuing prescriptions directly to the student where possible.
  • Valuable for long-term hospitalisation in order to keep students updated on medical health and treatment.
  • Compliant with all EU data protection requirements and regulations.


6 Languages Available

  • English, French, Spanish, Italian, German and Portuguese.
  • More languages are available upon request.


Benefits of using Digital Doctor

  • Enables students to speak directly with doctors by telephone or video.
  • Facilitates faster access to medical support.
  • Ensures a more comfortable experience for students. 
  • Resolves situations immediately and professionally.
  • Helps reduce the need for students to file a claim.
  • Avoids queues at the GP or long delays in hospital. 

How to use Digital Doctor Telemedicine


1.  A student (the insured) calls the Emergency Assistance Service on +420 221 860 685. If the student incurs any charges for the call, they will be reimbursed as part of their GuardMe policy.


2.  Our coordinator, based on specific questions and answers, evaluates the case and suggests the insured to use the free consultation service.


3.  If the insured accepts, they will be provided with a time slot for the consultation via telephone or video call.


4.  If the student’s medical support request cannot be resolved over the phone, they will be advised to see a doctor in-person at the nearest medical centre. The student will be contacted by the Digital Doctor support team who will guide them fully on their next steps.

Examples of eligible cases:

  • Headache
  • Respiratory symptoms
  • Allergy
  • Ear pain
  • Sport injuries
  • Diarrhoea and vomiting
  • Common cold


Examples of non-eligible cases:

  • Further interventions are required (X-ray, Lab, etc.)
  • Urinary tract infection
  • Skin problems (Sunburn vs. Infection disease)
  • Suspected fractures
  • Pregnancy
  • Cancer

Emergency procedures


Digital Doctor Telemedicine is a unique, complimentary service available to insureds who have purchased a GuardMe travel insurance policy underwritten by White Horse Insurance Ireland DAC.

All cases are handled and monitored in coordination with one of our 24/7 assistance hubs that remain in contact with the doctors and are ready to intervene if the case develops and a student requires immediate treatment.

In case of a serious illness or accident, we also have clearly outlined steps for students to follow in emergencies.